bdok Privacy Policy

bdok is an online gaming and sports betting platform operated for Bangladeshi users. This Privacy Policy ("Policy") applies to all members who use the bdok website (https://bdoklogin.cam) and its associated mobile applications.

By reading this Policy, you will learn what types of information bdok collects, the purposes for which it is used, who it may be shared with, and what rights you have over your information. By creating an account on the site or continuing to use it, you are considered to have agreed to the terms of this Policy.

This Privacy Policy should be read together with bdok's Terms and Conditions, as both documents together form the complete legal framework governing your use of your account.

bdok collects information from users at various stages. The types of information collected are described in detail below:

2.1 Registration Information

Information you provide when opening an account:

• Full name and date of birth (for age verification — minimum 21 years)
• Email address and mobile number
• Your preferred username and password
• National ID or passport details (if identity verification is required)

2.2 Transaction and Financial Information

Information collected during deposits and withdrawals:

• bKash, Nagad, Rocket, or bank account numbers (for payment processing)
• Transaction amount, date, and method
• Relevant bank details for bank transfers

2.3 Technical Information

Information about your device and browsing:

• IP address and device type
• Browser type and version
• Cookies and session data
• Login times and activity history on the platform

2.4 Communication Information

Information provided when contacting the bdok support team via live chat or email, along with records of those conversations, may be stored.

bdok uses collected information only for legitimate and relevant purposes. The main purposes are described below:

• Account management: Handling registration, verification, and account security.
• Payment processing: Completing deposits and withdrawals and preventing financial fraud.
• Service improvement: Analysing user experience to improve the quality of the platform.
• Communication: Sending promotional information, important notices, and support-related messages.
• Legal compliance: Maintaining compliance with applicable laws and regulations.
• Responsible gaming: Identifying problematic playing patterns and providing timely support to users.

bdok never sells your personal information. However, information may be shared with trusted third parties in specific circumstances:

4.1 Payment Providers

Financial information necessary to complete transactions is shared with bKash, Nagad, Rocket, and banking partners. This information is used solely for payment processing purposes.

4.2 Technology and Service Providers

Trusted technology providers are engaged for server hosting, data analysis, fraud prevention, and customer support software operations. These parties may only process information in accordance with bdok's instructions.

4.3 Legal Obligations

If disclosure of information is required pursuant to a lawful order from a competent court or government authority, bdok will provide it in compliance with the law.

The bdok website and app use cookies and similar tracking technologies to improve the user experience.

5.1 Types of Cookies

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Functional cookies: Used to remember language preferences and personal settings.
• Analytics cookies: Used to understand which parts of the site are used most.

5.2 Cookie Controls

You can disable non-essential cookies from your browser settings. However, doing so may limit some site features.

bdok gives the highest priority to the security of user data. The following security measures are in place for this purpose:

• SSL (Secure Socket Layer) encryption is used for all data transmission.
• Passwords are stored using strong hashing algorithms.
• Strict access controls and two-factor verification for server access.
• Regular security audits and vulnerability testing.
• Access to sensitive data is restricted to authorised staff only.

However, complete security on the internet can never be guaranteed. You can also contribute to your account's security by keeping your password private and avoiding logging in on unfamiliar devices.

bdok retains user data only for as long as it is needed to provide services and meet legal obligations.

• Data for active accounts is retained for as long as the account remains active.
• Even after an account is closed, financial transaction records are kept for the period required by applicable law.
• Communication and support records are generally kept for up to 3 years.
• After the specified period, data is securely deleted or anonymised.

As a bdok user, you have the following rights over your own information:

8.1 Right to Access

You can find out at any time what information bdok holds about you. Contact the support team for this.

8.2 Right to Correction

If any of your information is incorrect, you can request that it be corrected.

8.3 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, you can opt out by using the unsubscribe link in any message or by informing the support team.

8.4 Right to Close Your Account

You may request that your bdok account be closed. However, some transaction records may need to be retained as required by financial law. More information about self-exclusion and account controls is available in the Responsible Gaming guidelines.

bdok strictly prohibits the registration and participation of anyone under the age of 21. Date of birth is verified at the time of registration.

If bdok has evidence that a minor has created an account, that account will be closed immediately and the relevant data will be deleted.

If parents believe their child is using this platform, please contact the bdok support team directly.

bdok may update this Privacy Policy from time to time. Users will be informed of any significant changes via their registered email or a notice on the platform.

Continuing to use the site after any changes means you are considered to have agreed to the updated Policy. It is therefore recommended that you review this page regularly. To learn more about bdok, visit our About Us page.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact the bdok support team:

•   Live Chat: 24 hours, 7 days a week — in Bengali and English
•   Email: [email protected]

For general queries, you may find answers in bdok's Frequently Asked Questions (FAQ) section.